Contact Yorqin
Write in your language. Include your account email and, for transfers, the txid, asset, amount, network, destination, and any memo or tag.
Support: support@yorqin.com. Business: hello@yorqin.com. Never send your password, 2FA seed, or a screenshot of a seed phrase. Staff will not ask for those.
For a late Bitcoin credit, wait for 3 confirmations first. For Monero, wait for 10. If the node is still issuing an address, say so in the email. Live chat on the site creates the same support queue.
Account access, KYC documents, Earn coupons, P2P ads, and API keys are all handled by the same support address. Say which product you used and when.
Questions
What should I attach for a stuck withdrawal?
Account email, asset, amount, destination, memo or tag if any, txid, and the time you submitted.
Is there a phone line?
Support is email and in-app live chat. Use support@yorqin.com so the ticket stays on the ledger trail.